Highly Trained Restoration Specialists

At SERVPRO of Downtown Dallas - Team Wilson, we pride ourselves on having a team of highly trained restoration technicians. Our technicians are certified and experienced in handling all types of restoration jobs, from water and fire damage to mold remediation and more.

Our restoration technicians undergo rigorous training and certification programs to ensure that they are equipped with the latest techniques and industry standards. They use state-of-the-art equipment and tools to assess the damage to your property and develop a customized plan for restoration. Our team's technical expertise and attention to detail ensure that we can complete the restoration process quickly and efficiently.

In addition to technical skills, our restoration technicians are also trained to provide exceptional customer service. We understand that dealing with property damage can be a stressful and emotional experience, and our team is committed to providing compassionate and empathetic service to all of our clients. We work closely with our clients to ensure that we meet their specific needs, providing a solution that restores their property to preloss condition.

At SERVPRO of Downtown Dallas - Team Wilson, our highly trained restoration technicians are at the heart of our company. Their expertise, dedication, and customer-focused approach ensure that we can deliver the highest standards of quality and customer satisfaction. When you need a team that you can trust to handle your restoration needs, you can count on SERVPRO of Downtown Dallas - Team Wilson.

IICRC Training and Certification

IICRC

The Institute of Inspection Cleaning and Restoration Certification (IICRC) certifies and sets the standards for the cleaning and restoration industries. Our Professionals study IICRC standards and best practices in water restoration, fire restoration, mold remediation, carpet and upholstery cleaning, and other cleaning and restoration courses.

Employee Certification Training

The Employee Certification Training is a voluntary, self-paced program designed for SERVPRO Franchise employees. Certification is awarded after successful completion of course materials and an examination. Modules include:

  • Crew Training
  • Fire Restoration
  • Water Restoration
  • Carpet & Upholstery Cleaning

Initial Franchise Training

A 15-day hands-on course at the SERVPRO Corporate Training Facility is the foundation of the SERVPRO training program. This course is primarily for new Franchise owners and covers many restoration topics:

  • Fire Restoration
  • Water Restoration
  • Carpet & Upholstery Cleaning
  • Mold Mitigation

e-Learnings

All of our staff have access to web-based training. This voluntary program is designed to be an ongoing, self-paced coaching series for a Franchise's employees. Video presentations and support materials are followed by a knowledge test at the end of each module. This keeps our technicians and office staff up to speed on industry standards and the professional quality you expect.

Continuing Education Classes

SERVPRO of Downtown Dallas / Team Wilson offers both credit and noncredit courses for insurance agents, insurance adjusters, real estate professionals, and Franchise staff. These programs are designed to improve knowledge of emergency mitigation. Courses include:

  • Water Damage Restoration
  • Fire Damage Restoration
  • Understanding Mold in the Restoration Industry
  • Restorative Drying for Loss Control
  • Mitigation Awareness Response Seminar (non-credit course)